jiji1 | Frequently Asked Questions

The minimum age is 21 years old. This is a firm requirement, not a guideline. Age is verified during the KYC process using a valid Philippine government-issued ID. Accounts found to belong to persons under 21 are suspended immediately and balances are held pending review.

No. Each person may hold only one active jiji1 account. Creating multiple accounts is a breach of our Terms and Conditions and may result in account suspension. If you've forgotten your login details, contact our support team rather than creating a new account.

KYC (Know Your Customer) verification is required before your first withdrawal. You'll need to submit a valid Philippine government-issued ID — acceptable documents include a passport, driver's licence, PhilSys National ID, SSS card, or UMID card. You may also be asked to submit a selfie alongside the ID. Our team processes verification submissions as quickly as possible.

Contact the jiji1 support team through your account dashboard to request a change to your registered contact details. For security reasons, changes to your mobile number require identity verification before they can be applied. Keep your registered number active in the meantime, as it's used for OTP during login and transactions.

jiji1 supports Philippine bank transfers, online/mobile banking, and supported local e-wallets. All transactions are processed in PHP — there are no currency conversions. Only payment accounts held in your own name are accepted. For a full guide on available options, visit the Withdrawal page.

Most deposits via Philippine online banking or supported e-wallets are reflected in your jiji1 account quickly after the transaction is confirmed by the payment provider. Processing times can vary depending on your bank or e-wallet. If your deposit hasn't appeared after a reasonable wait, contact our support team through your account dashboard with your transaction reference number.

Log in to your account and navigate to the withdrawal section in your dashboard. Select your preferred withdrawal method, enter the amount in PHP, and confirm. Withdrawals are processed to the verified Philippine bank account or e-wallet registered under your own name. KYC verification must be completed before your first withdrawal can be processed. For step-by-step guidance, visit the Withdrawal page.

No. jiji1 does not accept credit cards or cryptocurrency for deposits or wagering. The platform is designed for Philippine bank transfers and local e-wallet transactions in PHP. This keeps the payment process straightforward and localised for players across the Philippines.

Common reasons for a pending withdrawal include incomplete KYC verification, a mismatch between your registered name and the receiving account name, or a pending review by our payments team. Log in to your account and check whether there are any pending verification steps. If everything looks correct and your withdrawal is still delayed, contact our support team through the dashboard with your withdrawal reference.

jiji1 offers slots, live casino (including baccarat, roulette, and blackjack tables), sports betting, eBingo, and online poker. Sports coverage includes Basketball (PBA and NBA), Football, Boxing, Volleyball, Esports, and major international competitions. Visit the Game Lobby for the full listing.

If your connection drops during a game, the round will complete on the server according to the game's standard rules. Any result that was already determined before the disconnection will stand. When you reconnect and log back in, you'll be able to see the outcome and your updated balance. If you believe there's a discrepancy, contact support through your dashboard with the game and session details.

Yes. jiji1 is fully mobile-optimised. You can play directly from your smartphone browser — no app download is needed. The platform adjusts automatically to your screen size, so the experience on mobile is comparable to desktop. This works on both Android and iOS devices.

jiji1's games use standard RNG (random number generator) and live dealer systems consistent with the online gaming industry. All games carry a house edge, which means the platform has a mathematical advantage over time. No game on jiji1 guarantees a win, and outcomes cannot be predicted or manipulated by players. Gaming should be approached as entertainment, not as a source of income.

Use the account recovery option on the Login page. You'll be asked to verify your identity using your registered mobile number or email address. If you no longer have access to either, contact our support team through the help section for assisted recovery. Our team is available 24/7.

Change your password immediately from your account settings and contact our support team through the dashboard. Do not delay — an unrecognised login may mean your credentials have been compromised. Our security team will review the activity on your account and advise on next steps. Always use a unique, strong password for jiji1 that you don't use anywhere else.

No. jiji1 staff will never ask for your password through any channel — not via in-platform chat, email, or phone. If you receive a message asking for your jiji1 password, treat it as a phishing attempt. Report it to our support team and do not provide any login credentials.

The jiji1 VIP programme rewards active players with tier-based benefits as they play. Progress is tracked through your account activity. Higher tiers come with additional account privileges. Full details on tiers, how progression works, and what each level includes are available on the VIP page.

jiji1 offers account-level rewards and benefits tied to the VIP programme. For current promotions, bonuses, and any special offers, log in to your account dashboard where eligible promotions will be displayed. We don't publish specific bonus percentages or terms here, as these are subject to change. Always check the terms attached to any offer in your account before participating.

Deposit limits can be set from within your account dashboard under responsible gaming or account settings. You can choose daily, weekly, or monthly limits in PHP. Reducing a limit takes effect immediately. Increasing a limit requires a cooling-off period before the higher amount is applied. Visit the Responsible Gaming page for more detail.

For a short break, use the Take a Break option in your account dashboard — this suspends your account for a set period while preserving your balance. For a longer or permanent restriction, self-exclusion closes your account from all gaming activity. Contact our support team directly to activate self-exclusion. Your remaining balance will be available for withdrawal after identity verification. More information is on the Responsible Gaming page.

jiji1 uses SSL encryption to protect all data transmitted between your device and the platform. Your personal information is handled in accordance with our Privacy Policy. Account access is secured with password protection and OTP verification. We do not sell or share your personal data with third parties outside of what is required for platform operations and regulatory compliance.